Better Brand Agency - Brand, Design, Marketing, Web, and Social Media Agency based in North East and North Yorkshire.

Better Brand Agency - Brand, Design, Marketing, Web, and Social Media Agency based in North East and North Yorkshire.

Marketing Communication

Better Brand Agency industry comment relating to marketing, marketing communication, social media marketing, online marketing, and traditional marketing.

Be A Storyteller Brand

Wednesday, June 2nd, 2010

I recently enjoyed a two day storytelling seminar given by Robert Mckee, the legendary story doctor who has worked with luminaries of the movie industry for more than 3 decades.

Stories are art, crafted to take the reader on a journey designed by the author to deliver a meaningful emotional experience. This seminar, and I recommend you seek out one of Robert’s London seminars if you have the chance, provided me with a rich learning experience that helps me in my desire to understand better the correlation between our emotions and values and the brands we buy.

I believe brands need to be storytellers. Using craft and structure to reveal the complex associations of values, benefits and features to their audiences using language they intrinsically understand and connect with. Their stories must tell the simple truth of their existence, helping their audience to see clearly their value, design and importantly create a platform for long term engagement.

It is in the storytelling therefore that some brands fail. They offer the same quality of service or product as successful brands, and yet they don’t translate this into their own success. They fail to capture the imagination of their audience and we must ask ourselves why?

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Avoiding social media burnout

Wednesday, March 17th, 2010

I’m an average kinda guy. I have social network profiles on Twitter x two, Facebook, LinkedIn (Including four groups), Flickr, Slideshare and Friends Reunited. I have my own blog and contribute to a company blog. I Subscribe to, and read regularly, eighteen blogs through my reader. Thats a total of 31 connections with different social networks and contacts.

We have on average (Dunbar Number) 150 social connections, so for me that represents 4650 potential social connections. There isn’t time to manage all these social connections effectively, we’d be mad to try but some people do and I’m seeing more people dump their profiles all together as they’ve hit social media burnout.

Social connections are important and valuable both to the individual and the communities they are part of. This has been well documented over the last two years and I won’t go over well trodden ground but I am concerned that people have begun to question the benefit of their social connections. This is on the back of feeling their commitment to keeping their social connections open has begun to affect their work and home life. There are lessons we can all learn to ensure we don’t find ourselves in a similar situation.

Chose to lose some social network platforms.

Dumping the social networks that you joined in a rush of enthusiasm but aren’t actually value social networks will free up your time to focus on the connections that really benefit each other. By value social networks I mean those social network that don’t feed you personally in terms of knowledge, learning and connections or you don’t feel contribute to the growth of the community.

Remove overlapping contacts.

If we stick to the principle of one person equals one connection, how many duplicate connections do you have with a person across your social networks? It’s easy to accept a friend and a follower, without giving it a second thought when we connect with them on other networks already. Consider how many people use Twitter to feed their Facebook profile or vice versa? If you follow people on both networks you’ll expose yourself to the same content twice.

Recognise what is social media noise and and then ignore it.

Remember when you were a kid traveling on holiday with your parents. You’d sit in the back of the car watching the cars coming in the other direction. Then you simply started to not see them. They were there, but you didn’t register them any more as they’d become part of the background noise. (more…)

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A mandate for 2010

Thursday, January 14th, 2010

A recent post by Jeanne C Meister and Karie Willyerd in Harvard Business discussed how few socially connected organisations there are, indicating this will need to be redressed if companies are to be attractive to a future workforce that judges a potential employer by the social media freedom they allow their employees.

The social networking juice that powers a generation across sprawling vibrant communities has its feed forcibly cut off when the majority of company staff walk into work. All the potential of networked company communities, the opportunity for people to collaborate and and share knowledge is left at home and lost to the company. (more…)

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Charities are making social media work hard for them

Wednesday, October 7th, 2009

In tough economic times people and businesses are less able to give as freely as they may have once given, charity unfortunately stays at home!

As with any business in a recession charities need to be where their audience is or they run the risk of being left behind, and it’s clear some smaller charities are struggling to change lanes and adopt social media as a key part of their strategy. Some charities, however, have made the leap and have been reaping the rewards of new social opportunities.

Age Concern with partner Innocent Smooties developed ‘The Big Knit’. Started in 2003 the campaign has raised, to date, over £600k for older people in the colder winter months. The campaign now includes Flickr, YouTube and Blog channels which enable the people who’ve got behind the campaign to be part of the story. Clever widgets such as the ‘Hatometer’, which can be embedded into supporters blogs and websites, shows how many hats have been knitted so far. (more…)

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Living through a revolution

Tuesday, July 28th, 2009

I read a piece recently by Clay Shirky, who in a blog post entitled ‘Newspapers and Thinking the Unthinkable,’ reflected on the nature of revolutions. Periods of time when old ‘stuff’ was no longer relevant to us and new ‘stuff’ couldn’t come along fast enough to replace it. That feels like now doesn’t it?

The edges of our media space are expanding faster than our ability to make sense of them, of new technologies, of how people use them and of the shake out, that will mean some old media will fall by the wayside.

But this is an unravelling story seen from two very different perspectives. The user, swept along by the rush of the crowd to try new media, to make that media fit their lifestyle and the marketer, trying to position a brand where its’ target customer is. (more…)

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100% pure filtered brand messages!

Friday, July 3rd, 2009

One of the greatest challenges we face as marketers is to build and maintain strong brands.

Thankfully our tool chests are brimming with tools to help us carve out rich seams of knowledge and understanding relating to our audience that feeds our strategic thinking. That’s not all, add to this the torrent of real time feedback being generated across social media spaces about our products and some would say we’ve never had it so good. How could we fail to build strong brands? (more…)

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Be Better Informed – June 2009

Friday, June 19th, 2009

Our monthly shout out about what’s buzzing in the Better studio.

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We’d like to say welcome to some nice new clients.
It’s a cliche but we’re people people, their drive and enthusiasm for what we’re going to be doing together is what we’re in this business for.

The Enterprise Team (Redcar & Cleveland, LEGI).
Better is delighted to announce that we’ll be working with The Enterprise Team to build a website that will provide valuable practical resources for enterprise businesses and schools in the Redcar & Cleveland area. We’re feeling the infectious drive within the team to support people with ambition, who want to step off on the path to owning their own business and we will be contributing time to developing marketing and PR resources people will find useful as well as building the system to house them. The Enterprise Team is looking beyond the two years it has remaining, and providing a repository for all their amassed knowledge will ensure people can benefit from it for years to come.

Yarm School
The region’s leading independent school has appointed Better to re-design and re-develop its website. Currently moving into development the new website will provide full content authoring across the Preparatory School, Raventhorpe, Senior School and Sixth Form. Functionality and improved call to actions across the website, as well as a powerful and simple CMS designed for all levels of user will support the administration of content. The project will be complete for the new school term. (more…)

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Forget the tools, think about the conversation

Thursday, May 28th, 2009

Phew, it’s getting crowded in here!…New ways of connecting people are coming hard and fast with a handful of cool APIs a day being launched to connect to big social media networks and mobile devices as well as pure bred micro blogging tools (Twitter, Pownce, Tumblr, Jaiku, My Say, Hictu) and the new rash of ‘Gauge your happiness tools’ (Moodmill, I Rate My Day and Emotionr). In fact tools are being developed to help us manage all our social media tools more efficiently! The buzz is tangible, in fact it’s overpowering.

I was at a social media master class a couple of weeks ago that was hosted by Stowe Boyd, the guy who coined the term ‘Social Tools’. It was a warm up session for attendees to the outstanding Thinking Digital Conference (Book for 2010 now!). As the session went on it was clear the focus in the room, with the exception of JP Rangaswami (Confused of Calcutta) who spoke passionately about people engaging with people, was on the relative merits of tools and new social media platforms being developed.

This left me pondering, ‘Are we too focused on tools?’… (more…)

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Declan Metcalfe, Marketing Director, Better Brand Agency

Posted by: Declan Metcalfe, Marketing Director, Better Brand Agency

Filed in: Marketing Communication, Social Media & Social Marketing, Web and Digital

Tagged: ,

Is this the end of focus groups?

Wednesday, April 29th, 2009

I was talking yesterday with an account manager who during a discussion about market research said that social media metrics would never replace the value gained from facial expressions, body language and the tone of voice of people attending a live focus group.

I’ve planned a few focus group sessions in the past when I was part of the team that re-branded Frisp Crisps and I have to say I remember them as being interesting and generating some useful feedback, particularly that the crisps were considered as being quite ‘foody’ and filling, more than a snack. That fed into the decision that new ‘foody’ such as Buttered Jacket Potato & Mature Cheddar would fit with our customers’ perception of the crisp brand.

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University of Northumbria look for Better communication support

Tuesday, April 28th, 2009

UNSU Student Survey Campaign

UNSU Student Survey Campaign

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