Ian brings to Better a decade of digital experience, the majority with e-commerce specialists Visualsoft.

Ian will work closely with Better’s customers on their web projects taking overall responsibility for digital project management, managing resource, project specification, customer support, liaison and training.

Ian says: “This is a brilliant opportunity to join a growing agency and help guide its digital output and strategy to help it compete on a national level. As Head of Digital, I’ll be heavily involved in the planning and delivery of digital strategies for both existing and new clients, bringing to the table my understanding of a complex digital landscape that is constantly evolving.”

Mark Easby, Managing Director of Better, said: “Ian joining our team is indicative of our growth over the last 18 months. He joins Senior Web Developer, Simon Scarfe, who joined us twelve months ago, in creating a skilled digital team team capable of delivering fantastic results for our clients and positioning Better for further growth.”

Within the first 18 months Better have expanded to 7 staff and is proud to have established a client base which includes NDI, Freshfayre, Philippa Gregory, SASDA, Codeworks, Onyx Group, Teesside University, The Enterprise Team, MPI Offshore, and Northumbria University. The company recently won the Internet/ICT category at the 2009 nebusiness awards and have also won Best Social Media Marketing Campaign at the 2008 North East Digital Awards.

On Thursday 25 March 2010, people in hundreds of cities around the world, including Newcastle will come together offline to rally around the important cause of Education by hosting local events to have fun and create awareness.  Twestival™ (or Twitter Festival) uses social media for social good.

All of the local events are organized 100% by volunteers and 100% of all ticket sales and donations go direct to projects. Follow @tynetwestival on Twitter or visit http://newcastle.twestival.com for updates.

About Concern Worldwide.

Concern Worldwide was founded in 1968 to meet the needs of people living in extreme poverty, for whom every day is a fight for survival. Concern is a non-governmental, international, humanitarian organization dedicated to the reduction of suffering and working towards the ultimate elimination of poverty. Their mission is to help people living in extreme poverty achieve major improvements in their lives – improvements they can sustain without ongoing support. Concern meets the needs of these people in a caring and personalized manner, respecting their human and cultural dignity. They are committed to reaching the most vulnerable, even in the most difficult of circumstances.

Concern’s work is informed by a vision for change and their education programs target the poorest people in the poorest countries in the world, with particular emphasis on reaching out-of-school children such as girls, orphans, street children, working children, children affected by conflict, children affected by HIV and AIDS, and children with disabilities. Concern’s education programs currently reach over 700,000 people in 25 countries across the regions of Africa,  Asia, and the Caribbean.  Please follow @concern on Twitter to get a glimpse of their staff tweeting from around the world; including their efforts on the ground in Haiti.

Where the Twestival funds will go.

Each city and school hosting a Twestival will be given the opportunity to select an area of education to support.  This will be recognized with a special icon on their website once they have set a goal.  For as little as $28USD they can provide the uniform, books, pencils, and paper a child needs to attend one year of school.

Concern Worldwide are able to guarantee that 100% of Twestival funds will go direct to project costs.  This means that the money would be used for material purchases (curriculum, desks, pencils) as well as project activities such as construction of schools; rehabilitation of classrooms; teacher/management training; PTAs; HIV/AIDS school clubs; water and sanitation in schools; health education in schools; education advocacy; vocational/life-skills training for youth, farmers and women; and curriculum development for secondary school/university.

Money will not be used for things like administration, overhead, reporting oversight, etc. Concern Worldwide requires all fields that receive money strictly adhere to a six- and 12-month formal reporting protocol in which the field details the specific activities it has undertaken and how the funds were utilized. This system provides a very tangible case studies, evidence and updates, and other detailed information about how programs have progressed and benefited program participants; including the financial allocation in field; the GPS locations of schools in receipt of funds; digital video clips and photos from the schools; and case studies/quotes from people who have benefitted from the projects.  As cities are confirmed and fundraising goals are set, we will work with the team at Concern Worldwide to identify specific projects we will be supporting.

With a combination of both inspirational and practical speakers including our very own Marketing Director Declan Metcalfe, Your Marketing Show will provide delegates with worthwhile tips and suggestions on improving their own marketing.

The event will also mark the start to the “80 Days around Marketing” programme to celebrate the 80th birthday of the North East branch of the CIM.

Your Marketing Show will be held at The Radisson SAS Durham in the North East on 3rd March.

If you would like to book for the Your Marketing Show 2010, please book online using the CIM Events Booking System. Alternatively please call The Chartered Institute of Marketing Region and Branch Events team on (0)1628 427340 or by email on cimevents@cim.co.uk.

Everyone and anyone is talking up social media right now. Asking you to “join the conversation”, “engage” with your customers rather than shouting at them. And telling you that if you don’t use these tools you’re at a major disadvantage.
But what’s the truth about social media? Can they really help your business? And how, exactly?

Who’s speaking?
After announcing our first set of speakers, Professor Malcolm Young, Paul Smith and Stephen Davies, last week, here’s who else will be talking:

Jason Brownlee. Prior to launching Dollywagon Media Sciences, Jason was the founder and research director of Other Lines of Enquiry, a successful media research consultancy. He has developed several new media research technologies, including eye-tracking, SMS surveys and online media engagement testing.

Justin Souter. An experienced, customer-facing consultant who recognises the wider context for IT solutions. Justin recently started his own business, Souter Consulting, which offers advisory and consultancy services to customers who want to maximise the return on their technology investments.

Armin Talic. Armin has spent the last seven years as a designer, project manager and new media practitioner, most recently putting his experience to use as the community manager for revolutionary web video specialists Quick.tv.

Declan Metcalfe. Last year Declan started his own company, Better Brand Agency with partners Mark Easby and Peter Jones and works with public and private sector organisations helping them gain fresh customer insight and develop their brands.

Want to be a guinea pig?
Good. Because if you come to October’s Think and a Drink, you won’t really have a choice. During the event we’ll be running an exclusive networking experiment run by Jason Brownlee of Dollwagon Media Sciences. Armed with a Think and a Drink delegate badge, some business cards and your sparkling personality, you’ll be ready to experience 3 genuinely useful 60 second business meetings.

The Think and a Drink delegate badges will have 3 names on the back with 3 highly relevant people you are due to meet (and in what order).  It will also tell you what you are meeting to discuss and where you will meet – the venue will be split into ‘zones’.
Each meeting will last for 60 seconds.  That’s long enough to put a face to a name, break the ice and identify your common interests.  You can then arrange to meet later in the evening, perhaps with a relaxing drink in your hand.
After 60 seconds a bell will ring and you’ll dash off to your next meeting.  At the end of the speed networking session you will have made 3 new contacts with experience of a specific issue or challenge that you stand to learn from.
We will learn all the information we need to from your registration form.

Register today
Places for Think and a Drink events usually run out quickly. So book yours today at www.thinkandadrink.com
If you have any questions please call Ellie Silson on 0191 556 1127 or email ellie.silson@codeworks.net.

P.S. If you’re coming from Middlesbrough you can hop on a free bus we’re running to and from the event. Please indicate so when booking.

As with any business in a recession charities need to be where their audience is or they run the risk of being left behind, and it’s clear some smaller charities are struggling to change lanes and adopt social media as a key part of their strategy. Some charities, however, have made the leap and have been reaping the rewards of new social opportunities.

Age Concern with partner Innocent Smooties developed ‘The Big Knit’. Started in 2003 the campaign has raised, to date, over £600k for older people in the colder winter months. The campaign now includes Flickr, YouTube and Blog channels which enable the people who’ve got behind the campaign to be part of the story. Clever widgets such as the ‘Hatometer’, which can be embedded into supporters blogs and websites, shows how many hats have been knitted so far.The founder of the Charity: Water, a not-for-profit dedicated to bringing clean water to impoverished villages in Africa, got an e-mail from Amanda Rose, a British woman who wanted to test the idea that Twitter, with its 30 million users, might be able to raise money. Twestivals were set up by local volunteers of Twitter users in 200 cities across the world who organised parties, concerts and gathering raising $250,000 in four days (check out http://newcastle.twestival.com for the North East Twestival). The Twestival ethos has been picked up by local Twitter users who have used the concept to raise money for local charities.

Macmillan Cancer Support What’s New? community was developed to build a support network around both the charity, cancer sufferers and their families. It shares information, provides a forum for people to share experiences, ask questions and connect with each other. They also use it to highlight events and campaigns, recruit volunteers and raise money.

The key is using the community around the charity to develop valuable social capital in a win, win scenario. The charity wins because it reaches a much wider audience with its message and hits its campaign target, the partner/sponsor wins because it leverages its brand in innovative positive ways to new audiences. The community wins because it gets behind a charity, has fun and raises much needed cash.

So, how can smaller charities and not-for-profits with far less resources use social media?

Firstly, it’s important to understand that pretty much everything a charity currently does to raise awareness, educate and raise money is transposable and can be given real power with some essential social media tools.

Facebook, Myspace, Bebo, Flickr and YouTube are key tools for getting your message out there and getting people to follow, and be part of, charity activities. Each channel can be set up easily and provide a digital presence for the charity as well as offering separate pages for individual campaigns. Together they can significantly improve the overall visibility of the charity online and help develop a diverse support community around the charity. Having corporate sponsors of your social media channels also provides sponsorship opportunities that can generate revenue for the charity.

Twitter, the micro blogging platform, is superb at building a charity’s profile and that of the people who work within it. To get the most out of Twitter here’s a couple  things to consider before setting up a profile for your charity.

- Define “influence” (What do you want to say)
- Establish Your Angle (Who are you targeting)
- Make it Easy to Get Involved
- Do not use Twitter to BROADCAST your brand message
- Focus Beyond Tweets, send people to where they can join you or donate

Engage with people. Social capital, the good you generate by connecting with people and sharing knowledge, ideas and thoughts is at the heart of social media. The amount you give of yourself is comparable to what will come back to you when you need help promoting your charity, events or campaigns. Find out where you target audience is and connect with them.

Once you’ve connected, be active. Think about what your audience wants from you, what interests to them and talk about it. It should be a mix of information relating to the charities activities, events you’re organising, the people of the organisation  (The volunteers and staff etc.) getting on with the good work of the charity. Be opinionated, but don’t broadcast, it’s not about pushing your message down people’s throats.

Social media has the ability to reach people you’re not even aware of, who might be looking to contribute their time or donations to a charity like yours. If you’re campaigning make you messages to the point and desirable. The idea is to hook people (capture their interest and make them want to pass your message onto their friends) into your message and send them via a link to your website or micro site for the big hitting message, which charities have never had trouble coming up with!

Be personal. People like to talk to people, so give your staff the encouragement to talk about the charity’s good work on their own social platforms, educate them as to what is acceptable and preferable, and release them to drive your message to their friends, families and peers.

Taking donations online. Building donation widgets into your website, blogs and social media platforms is easy to do and offers charities the chance to gather donations when you’re talking about your cause or campaign. Facebook for instance accounts for 20% of JustGiving’s revenues, so getting on the right platforms can enable you to tap into valuable, sustainable new revenue streams.

JustGiving, Mgive, Everyclick, Myspace Impact are just a few of the corporate donation models available. Some are free, some charge a set up fee and a percentage of the donations it processes on your behalf, but all give you the opportunity to press for a donation at the point of impact, when people are feeling inspired or touched by what you are trying to achieve.

So, opportunity is still abundant in difficult times. Smaller charities with less resources can take a great deal from the execution of social media campaigns by other charities, which are well documented online. SlideShare, the online resource for presentations on every topic under the sun, lists over 1800 presentation regarding charities using social media. Start there and find ways to reach more people, publicise events and raise money.

The edges of our media space are expanding faster than our ability to make sense of them, of new technologies, of how people use them and of the shake out, that will mean some old media will fall by the wayside.

But this is an unravelling story seen from two very different perspectives. The user, swept along by the rush of the crowd to try new media, to make that media fit their lifestyle and the marketer, trying to position a brand where its’ target customer is.

We are at this juncture, living through exciting and yet worrying times because history repeatedly reminds us that the intervening years between the birth of something new and it being fully realised, is a path marked with successes and failures in equal measure.

It is our fear of failure that plays into the hands of those who make their living trying to predict the future we marketers so desperately want to know about.

A recent TimesOnline article has marketers raving about the simple insights of a young man, who whist on work experience wrote a short paper on how teenagers use media. According to him, teenagers (boys mainly) use their games console for conversations, not their mobiles, which incidentally is primarily used for text and music. They don’t read newspapers, preferring instead to get their news online and they don’t buy movies or music, seeing nothing wrong in pirate DVD’s and peer-to-peer downloads.

And what about teenage girls? I speak from experience here as I have a teenage daughter, who has Facebook, MSN and YouTube open simultaneously on her laptop and only uses her mobile or ipod for music / texting whenever she is on the move, and disconnected from her laptop.

What surprised me about this article wasn’t necessarily the insights it revealed, it was the reaction of people to these insights. It was like the volume had been turned up by this young man and for the first time these marketers could hear the authentic voice of a generation.

Who can really know where we’re going; the futurists, the edge dwellers and technology hipsters?

Egos and reputations are at stake, which makes people, who in their time gave us clarity and made sense of where we were, look further and further ahead, not for us this time but to cement their own reputations, their own place in history. They fixate on new worlds, where they can coin new phrases, name new movements and re-claim their place in media folklore. They change the language (For no other reason it seems than that’s what they feel the world expects of them) from social to collaborate to individual and so on.

I don’t have much time for them to be honest. As a user I’m loving living through the revolution and as a Marketer I’m busy trying to make sense of the changing world for our clients and helping them understand how their brand engages their customer across social media spaces.

And what will win through in the end. Which media will still be around when this revolution reaches it zenith? Well history also has a lesson to teach us about this too. New technology is only revealed in retrospect to be turning points in a revolution.

So we need to accept we’re as bound to get it wrong as we are to get it right, so move forward or be prepared to get left behind. Enjoy being part of history in the making, leave the future to the generations to come after us.

The web developer role requires demonstration technical ability but more importantly the passion required to forge a career in digital media that by its very nature requires continuous learning. You should have a love for all things web. You will see web projects as being not only design and functionality, but also understand the marketing and communication requirements for the project (including SEO). We are looking for a motivated self-learner, who finds code and problem solving interesting.

Software knowledge and skills required:
Experience developing with PHP & MySQL
A good working knowledge of CSS, JavaScript, and XHTML, Search Engine Optimisation and Social Media Platforms
Awareness of Accessibility particularly W3C and WAI 
Web 2.0

Advantageous:
Experience in a modern version control system (SVN, Git, Hg etc)
Knowledge of Unit Testing and Continuous Integration techniques
Experience in Linux system administration

Salary/Package: Negotiable based on experience.

You must be able to join the team to support both existing projects (additional work, problem solving) but also lead on new projects using your technical understanding to help with scoping out technical website specifications. You need to be able to work comfortably on your own while maintaining close communication with the rest of the team. Having a strong attention to detail is critical.

You should have a good, working knowledge of current web standards such as W3C and WAI and be able to build sites comfortably in line with these.  An advanced understanding of Search Engine Optimisation issues and their influence on developing web functionality is important.

You must be self motivated to succeed, and of course practice clean coding techniques along with proper relevant documentation. You will be involved in face-to-face client meetings to support our clients, and good communication skills are important to us.

NO AGENCIES PLEASE.

If you are interested in applying for the position(s) available please contact us or submit your CV and Portfolio using the details below:

contact: Mark Easby, Managing Director
office: Springboard Centre, Ellerbeck Way, Stokesley Business Park, Stokesley, North Yorkshire, TS9 5JZ
telephone: 08451 222611
email: mark[at]betterbrandagency.com

A FLEDGLING digital agency in Stokesley has pledged to remain a local company for local people as it expands from its base in the Tees Valley.

Established last year, Better Brand Agency (BBA) is looking to hit £1m turnover in three years. Run by industry brand expert Declan Metcalfe and Teesside graduates Mark Easby and Peter Jones, the firm specialises in brand, marketing and social media campaigns and works with clients across the North-east and Yorkshire.
Managing director Mark Easby said the company was firmly behind the Digital City project, a 25-year game plan to position Tees Valley as a world-class digital super-cluster to rival others across the globe.

He said: “I hate to see local graduates get on a train to London or Manchester when they finish their degree. I would like to see graduates from outside the area come to Tees Valley.”

He said he would consider opening satellite offices in other parts of the country but “we will manage projects from Tees Valley”. The trio formed the company after their bid to buy out their former employer, Middlesbrough agency Calm Asylum, had foundered.

See Interview of the Week with Mark Easby in www.nebusiness.co.uk next Tuesday.

 

Social Media Funnel

I’ve seen lots of social media maps, some good some not so good.

The problem is they sit there in lofty isolation, a sea of mostly unfamiliar names and quirky identities.  They are a secret cypher known only to social media cool kids it seems. These maps are not connected to the real world (The one in which hard pressed marketing professionals are fighting hard for their budgets and their jobs) in any recognisable way. We’re missing an opportunity here and, if we’re honest, being a little bit condescending to boot. Another thing, social media buzz words are such a crock! Real people don’t talk like that!

So here’s something all marketing and sales professionals understand, ‘The Funnel’. Everyone, more or less goes through the same process of Awareness (I have a need), Consideration (Evaluate the alternatives), Preference (The sum of looking and listening to arrive at a decision) and finally Action (Satisfying the need).

I though it might be useful therefore to visualise how a number of social media channels working together (The list isn’t exhaustive by the way) can help sign post people through the funnel to some meaningful action connected to your brand, product or service.

Of course there is always a note of caution. Social media channels have to be aligned to target audience, and that means you have to get inside the minds and lives of the audience and build the right channels. The “If you build it they will come” attitude to building social media channels wont work and will more likely damage your brand.