Better Brand Agency - Brand, Design, Marketing, Web, and Social Media Agency based in North East and North Yorkshire.

Better Brand Agency - Brand, Design, Marketing, Web, and Social Media Agency based in North East and North Yorkshire.

Posts Tagged ‘Marketing Communication’

Be A Storyteller Brand

Wednesday, June 2nd, 2010

I recently enjoyed a two day storytelling seminar given by Robert Mckee, the legendary story doctor who has worked with luminaries of the movie industry for more than 3 decades.

Stories are art, crafted to take the reader on a journey designed by the author to deliver a meaningful emotional experience. This seminar, and I recommend you seek out one of Robert’s London seminars if you have the chance, provided me with a rich learning experience that helps me in my desire to understand better the correlation between our emotions and values and the brands we buy.

I believe brands need to be storytellers. Using craft and structure to reveal the complex associations of values, benefits and features to their audiences using language they intrinsically understand and connect with. Their stories must tell the simple truth of their existence, helping their audience to see clearly their value, design and importantly create a platform for long term engagement.

It is in the storytelling therefore that some brands fail. They offer the same quality of service or product as successful brands, and yet they don’t translate this into their own success. They fail to capture the imagination of their audience and we must ask ourselves why?

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Avoiding social media burnout

Wednesday, March 17th, 2010

I’m an average kinda guy. I have social network profiles on Twitter x two, Facebook, LinkedIn (Including four groups), Flickr, Slideshare and Friends Reunited. I have my own blog and contribute to a company blog. I Subscribe to, and read regularly, eighteen blogs through my reader. Thats a total of 31 connections with different social networks and contacts.

We have on average (Dunbar Number) 150 social connections, so for me that represents 4650 potential social connections. There isn’t time to manage all these social connections effectively, we’d be mad to try but some people do and I’m seeing more people dump their profiles all together as they’ve hit social media burnout.

Social connections are important and valuable both to the individual and the communities they are part of. This has been well documented over the last two years and I won’t go over well trodden ground but I am concerned that people have begun to question the benefit of their social connections. This is on the back of feeling their commitment to keeping their social connections open has begun to affect their work and home life. There are lessons we can all learn to ensure we don’t find ourselves in a similar situation.

Chose to lose some social network platforms.

Dumping the social networks that you joined in a rush of enthusiasm but aren’t actually value social networks will free up your time to focus on the connections that really benefit each other. By value social networks I mean those social network that don’t feed you personally in terms of knowledge, learning and connections or you don’t feel contribute to the growth of the community.

Remove overlapping contacts.

If we stick to the principle of one person equals one connection, how many duplicate connections do you have with a person across your social networks? It’s easy to accept a friend and a follower, without giving it a second thought when we connect with them on other networks already. Consider how many people use Twitter to feed their Facebook profile or vice versa? If you follow people on both networks you’ll expose yourself to the same content twice.

Recognise what is social media noise and and then ignore it.

Remember when you were a kid traveling on holiday with your parents. You’d sit in the back of the car watching the cars coming in the other direction. Then you simply started to not see them. They were there, but you didn’t register them any more as they’d become part of the background noise. (more…)

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CIM Your Marketing Show for SME’s in the North East

Tuesday, January 5th, 2010

As a tribute to the late Ken Atkins, a committee member, former Chair of the Chartered Institute of Marketing (CIM) and tireless marketing advocate, the CIM Your Marketing Show North East event is aimed at helping SMEs in the North East improve their businesses.

With a combination of both inspirational and practical speakers including our very own Marketing Director Declan Metcalfe, Your Marketing Show will provide delegates with worthwhile tips and suggestions on improving their own marketing.

The event will also mark the start to the “80 Days around Marketing” programme to celebrate the 80th birthday of the North East branch of the CIM.

Your Marketing Show will be held at The Radisson SAS Durham in the North East on 3rd March.

If you would like to book for the Your Marketing Show 2010, please book online using the CIM Events Booking System. Alternatively please call The Chartered Institute of Marketing Region and Branch Events team on (0)1628 427340 or by email on cimevents@cim.co.uk.

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Charities are making social media work hard for them

Wednesday, October 7th, 2009

In tough economic times people and businesses are less able to give as freely as they may have once given, charity unfortunately stays at home!

As with any business in a recession charities need to be where their audience is or they run the risk of being left behind, and it’s clear some smaller charities are struggling to change lanes and adopt social media as a key part of their strategy. Some charities, however, have made the leap and have been reaping the rewards of new social opportunities.

Age Concern with partner Innocent Smooties developed ‘The Big Knit’. Started in 2003 the campaign has raised, to date, over £600k for older people in the colder winter months. The campaign now includes Flickr, YouTube and Blog channels which enable the people who’ve got behind the campaign to be part of the story. Clever widgets such as the ‘Hatometer’, which can be embedded into supporters blogs and websites, shows how many hats have been knitted so far. (more…)

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Living through a revolution

Tuesday, July 28th, 2009

I read a piece recently by Clay Shirky, who in a blog post entitled ‘Newspapers and Thinking the Unthinkable,’ reflected on the nature of revolutions. Periods of time when old ‘stuff’ was no longer relevant to us and new ‘stuff’ couldn’t come along fast enough to replace it. That feels like now doesn’t it?

The edges of our media space are expanding faster than our ability to make sense of them, of new technologies, of how people use them and of the shake out, that will mean some old media will fall by the wayside.

But this is an unravelling story seen from two very different perspectives. The user, swept along by the rush of the crowd to try new media, to make that media fit their lifestyle and the marketer, trying to position a brand where its’ target customer is. (more…)

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100% pure filtered brand messages!

Friday, July 3rd, 2009

One of the greatest challenges we face as marketers is to build and maintain strong brands.

Thankfully our tool chests are brimming with tools to help us carve out rich seams of knowledge and understanding relating to our audience that feeds our strategic thinking. That’s not all, add to this the torrent of real time feedback being generated across social media spaces about our products and some would say we’ve never had it so good. How could we fail to build strong brands? (more…)

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Is this the end of focus groups?

Wednesday, April 29th, 2009

I was talking yesterday with an account manager who during a discussion about market research said that social media metrics would never replace the value gained from facial expressions, body language and the tone of voice of people attending a live focus group.

I’ve planned a few focus group sessions in the past when I was part of the team that re-branded Frisp Crisps and I have to say I remember them as being interesting and generating some useful feedback, particularly that the crisps were considered as being quite ‘foody’ and filling, more than a snack. That fed into the decision that new ‘foody’ such as Buttered Jacket Potato & Mature Cheddar would fit with our customers’ perception of the crisp brand.

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Sign posting people down ‘The Funnel’

Wednesday, March 18th, 2009
Social Media Funnel 

Social Media Funnel

I’ve seen lots of social media maps, some good some not so good.

The problem is they sit there in lofty isolation, a sea of mostly unfamiliar names and quirky identities.  They are a secret cypher known only to social media cool kids it seems. These maps are not connected to the real world (The one in which hard pressed marketing professionals are fighting hard for their budgets and their jobs) in any recognisable way. We’re missing an opportunity here and, if we’re honest, being a little bit condescending to boot. Another thing, social media buzz words are such a crock! Real people don’t talk like that!

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Growing your brand’s digital footprint

Friday, March 13th, 2009
Growing your Digital Footprint

Growing your Digital Footprint

We find ourselves drawing this diagram all the time for clients when we’re talking about social media so we thought we’d reproduce it here and get some feedback.

Conversations tend to go something like, “Why social media?”.

After introducing them to the idea that engaging with audiences, listening and harvesting feedback, gaining insights into audience thinking and breaking down corporate barriers is the most rewarding business change event they’ll ever implement it’s much much simpler to draw it.

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Social Media: How to make the most of social media

Tuesday, February 24th, 2009

TECH NOTES by Declan Metcalfe. Featured in the The Newcastle Journal and nebusiness.co.uk (view article online)

WHAT’S all the buzz around social media?

The explosion that is social media came about due to the convergence of three forces: people, technology and economics. People wanted to talk, and technology caught up to the extent that it became possible to connect to friends in real time using a multitude of devices. These are made affordable because the infrastructure is now in place making it easily accessible to the vast majority.

The easiest way to think of social media, I believe, is as a conversation that millions of people are having, one that’s growing louder as more and more voices join in. And guess what the topics are: they are talking about you, your brand, your product and your services.
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